Products return procedure purchased from the site is the following:

- According to OG34 / 2014:

Except _ cases stipulated in Article 16, the consumer benefit from a period of 14 calendar days to withdraw from a distance contract or from an outside commercial contract, without having to express his/her withdrawal decision and without incurring any other costs than the ones stipulated in art.13, paragraph. (3) and at art.14, after completing the FORM on the site.


The value of the return is borne by the customer. The return shall be done via courier at the following address: Str . Macului 17, loc. Chitila , jud . Ilfov.


Reimbursement of the amount will be done within a maximum of 14 days from the moment of receiving the product returned, via bank transfer into the customer’s account.


The item can be returned only if it meets following conditions:

- It’s not unwrapped, unsealed, used or damaged packaging;

- does not contain traces of use;

- It is packed up suitable for transportation;

- includes all the documents it was sent with;

- includes as well the gifts sent or all the products that make the object of a promotional deal (1 + 1 free)


IMPORTANT! Cosmetics or personal care products CANNOT be returned after the seal is broken and / or use in accordance with Article 16 (e) because of health protection reasons or for hygiene reasons.

If you receive another product than the one you ordered, it will be replaced with the product from the order.

If you received an incomplete order, please notify us on the same day you received the package in order for us to check in our system and solve the problem.


Please don’t hesitate to contact us for any information, at the email address or by phone 0730.649.383.